Leadership and Communication in Dentistry
Joseph P. Graskemper
ISBN: 9781119557210 • 176 Pages
Leadership and Communication in Dentistry provides practical strategies for dentists to effectively and confidently communicate with dental insurance issues, patients and members of their staff. Providing real-world examples and sample letters, the book includes specific guidance on how to handle common communication scenarios to avoid being caught off-guard or unprepared. The book begins with a unique section discussing communications with insurance companies, including negotiations, PPO contract issues, appeals letters, and more. It then includes chapters on communicating with patients, addressing how to listen to their concerns and motivate them, and staff, emphasizing how to be a better leader and institute office policies. The final section explores how dentists can use leadership and communication skills to improve their practice of dentistry.
Joseph P. Graskemper
ISBN: 9781119557210 • 176 Pages
Leadership and Communication in Dentistry provides practical strategies for dentists to effectively and confidently communicate with dental insurance issues, patients and members of their staff. Providing real-world examples and sample letters, the book includes specific guidance on how to handle common communication scenarios to avoid being caught off-guard or unprepared. The book begins with a unique section discussing communications with insurance companies, including negotiations, PPO contract issues, appeals letters, and more. It then includes chapters on communicating with patients, addressing how to listen to their concerns and motivate them, and staff, emphasizing how to be a better leader and institute office policies. The final section explores how dentists can use leadership and communication skills to improve their practice of dentistry.